Replacements and Refunds

7 Day Replacement Guarantee*

The 7 Day Replacement Guarantee seeks to assist Users on the Website. If at the time of delivery and/or within 7 days from the date of delivery of the product/s, if any defect is found, then the User of the product/s can ask for replacement of the product/s subject to the following terms and conditions:

“Notify Kuro Gaming of any defects in the product/s at the time of delivery of the product/s and/or within 7 days from the date of delivery and the same product/s will be replaced in return of the defective product/s.

“Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the Kuro Gaming.

Following products shall not be eligible for return or replacement:
“Damages due to misuse of product;
“Incidental damage due to malfunctioning of product;
“Any consumable item which has been used/installed;
“Products with tampered or missing serial/UPC numbers;
“Digital products/services (Windows, MS Office softwares, etc)
“Any damage/defect which are not covered under the manufacturer's warranty
“Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
“Product which is 'made to order' on customer's request
On Clothing or wearables we accept 7 day exchange subject to the following conditions:

“Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way.

“Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.

“Damaged or defective clothing and footwear products are meanwhile covered by the 7 Day Replacement Guarantee.

If Kuro Gaming has suspicion or knowledge, that aif a User(s) is involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Kuro Gaming may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such User and /or disqualify that user and any related users from availing protection through this program.

Kuro Gaming reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

Refunds

1. Goods once sold will not be taken back or exchanged. Once invoice is made cannot be modified or cancelled for any reasons thereof.

2. Refunds are issued only in case of complete loss of shipment

3. It is also the duty of the User to immediately check physical condition of the purchased goods on receipt. Any transit damage should be reported within 1-2 days of receiving the shipment.

4. Any products purchased from us for any special usage in abnormal environment i.e. Other than normal usage should be informed to us at the time of purchase otherwise the warranty is void and null.

5. No Customer can waive responsibility on grounds of ignorance of terms & conditions.

6. Physical damage / mishandling of products / Tampering of warranty stickers - do not cover warranty. All product sold by us require technically qualified PC Hardware engineer for installation

7. You do not have the right to cancel the contract due to custom nature of the goods. Custom PC systems that are built to customer specifications and the following cancellation charges apply (if any):